Most orders will be processed within 2-4 business days from receipt of your order, excluding weekends, and public CN holidays. All packages are tracked and once shipped, they can be tracked through the link in your confirmation email or by logging into your account on our website. Rest-assured we are doing everything in our power to get your order to you as soon as possible!

TRACKING

When your item is despatcher, we will send you an email with your tracking information. You should receive a tracking number and link to a website where you can track your parcel. Also, you can track the status of your order from your "order history" section on your account page on the website. Please note sometimes it takes up to 48 hours for tracking info to show up in the system.

SHIPMENT PROCESSING

All orders will receive a confirmation email when the order is placed and another email when their order has been fulfilled and ready to ship (please check your spam mail if you cannot see it).

Please ensure all submitted data is correct upon placing your order - we are not responsible for wrong/incomplete data such as name, shipping or billing addresses, zip code, phone number, among other missing information that may result in a failed delivery. Your order will be delivered within 8-30 business days after it leaves our warehouse. Due to the popularity of certain items delivery delays can occasionally occur. If your order hasn't arrived within 30 business days of the date of original purchase, contact our support team for a full refund of your purchase, this policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.

International Shipping: Tang Fish is not responsible for the payment of Customs or VAT Fees. The fee varies and is determined by each country and cannot be calculated in advance. By processing an order, you agree and acknowledge you will pay any Customs and VAT fees that may occur.

Tang Fish is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address, and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team.

MULTIPLE ITEMS ORDERS

Individual items may ship separately. For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once they are on the way.

CANCELATIONS

We start working on your order as soon as you submit it, therefore it's very unlikely that we are able to change or cancel it. We can only change orders that have not been processed for shipping yet. Unfortunately, if your order has been dispatched, we will not be able to accept any edits to your order. If you have made an error in your address, please email us as soon as possible. We cannot guarantee the change in address if the order is already fulfilled and processed to ship.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cecilia@sylstar-tech.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cecilia@sylstar-tech.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.